BILINGUAL SUPERVISOR, CLIENT ADMINISTRATION

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• Responsible for training, developing and mentoring the Client Administration team.
• Cultivate a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives and understand service level agreements in place with our clients and partners.
• Provide leadership, support and process documentation for Client Administration team in all aspects of enrolment, billings, accounts receivable and customer service.
• Understand and interpret targets and goals with a general understanding of contractual language and service level agreements.
• Be an active stakeholder on behalf of GreenShield while communicating with partners / clients and take responsibility for action items as a result.
• Work with employees and members of the Management team to address and resolve issues and inquiries presented by partners and their respective clients.
• Escalate issues that may affect project schedules, cost, and employee, partner, and / or client experience.
• Champion a climate that supports relationship building and collaboration with partners, clients both internally and externally that enhances results, alignment, innovation and ultimately an exceptional client experience.
• Support the implementation of new requirements and services through system and process changes.
• Support change management for different projects and initiatives across the enterprise.
• Educate and empower partners and clients to use self-serve tools and resources
• Provide subject matter expertise for our front-line staff, partners and clients as well as for Requests for Information (RFI) and / or Requests for Proposals (RFP).
• Ensure front-line staff meet or exceed quality and productivity targets through coaching and removing barriers to succeed.
• Take an active role in identifying and supporting Continuous Improvement initiatives, projects related to productivity enhancements, and overall process improvement that supports the enterprise.
• Establish and monitor day-to-day billings and receivables activities with an understanding of how to troubleshoot issues.
• Work closely with and serve as an active member of the GreenShield Management team.
• Other duties and tasks as assigned.

WHAT WE ARE LOOKING FOR

• 
  University degree or college diploma in Business Administration or related discipline.
• Minimum of three years of experience working in group benefits administration, bringing strong knowledge of group and individual sales, billings and receivables.
• Strong customer experience focus.
• Demonstrated leadership experience to motivate, build, develop and lead effective teams in a collaborative and engaging environment to achieve results.
• Experience in interpreting and coaching to targets both individually and departmentally keeping employees engaged while meeting service level requirements.
• Experience leading teams in the identification and implementation of continuous process improvements and technology changes.
• Excellent analytical, problem solving and decision-making skills, particularly in a situation requiring a high degree of financial literacy.
• The ability to make sound, timely decisions by leveraging knowledge, experience and professional judgement.
• Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities.
• Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external clients/partners, and stakeholders.
• Ability to ‘roll up the sleeves’ and get involved at a detailed level when required to assure service targets and standards are achieved.
• Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
• Fluent in both French and English
• Ability to travel occasionally within Canada.
• Hours of work will include core business hours (8:30am – 4:30pm) as well as afternoon hours (12:00pm – 8:00pm) to support business needs.
  
  

NICE TO HAVE

• CEBS courses and financial-focused professional designations ( CPA)
• Knowledge of life and disability benefits is considered an asset

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through . Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).