Business Optimization Manager

Business Optimization Manager

Summary of Job

• Subject Matter Expert for mission critical Salesforce application and related system development,
• Under general direction, responsible for Salesforce application and related systems development. Lead and set direction for Salesforce usage and implementation within TRADER and subsidiary businesses.

Responsibilities for this role include :

• Responsible for the overall structure and design of Motoinsight’s Salesforce platform
• Provide architectural leadership to the company's Salesforce platform and ensure that best practices are both created and then followed.
• Act as a liaison between business stakeholders and Salesforce developers to ensure requirements are met. Document business requirements, and test solutions for different initiatives.
• Liaison with the Tier 1, Tier 3, Tireless, and Unhaggle teams to incorporate these products into Salesforce and maintain cross-departmental communication.
• Design, define and develop customer features and product integration on the Salesforce architecture.
• Streamline workflow and processes in Salesforce, including ensuring proper sales hygiene with accounts and operation management, etc.
• Evaluate the connection of internal tools to ensure efficiencies across departments.
• Consult with senior management team, and their teams, to understand their analytics needs.
• Develop metrics and reporting to be included in senior management reporting presentation decks.
• Conduct customer analytics with sales data and assist DSM teams with customer presentations.
• Assist the DSM Managers with retention reports and ad hoc reporting.
• Aid Sales and Marketing in establishing connections between any Marketing platforms and Salesforce, while also ensuring substantial KPIs are set up.
• Support Product Marketing with trend analytics using Redash queries and enabling further set ups within Salesforce.
• Support Finance with churn and retention analysis, and any other analytics as required and can be supported with available capacity.
• Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Troubleshoot workflows, approval cycles, email campaigns or auto-responders.
• Help with SSO, two-factor authentication, and certificate problems.
• Help users develop or fine-tune reports so they yield meaningful metrics.
• Expand sharing rules and access privileges so records can be properly viewed and manipulated.
• Overall, the approximate split of work is expected to be in the range of 50% Salesforce development related and 50% Analytical work.

Job requirements :

• Job Requirements (required (R), preferred (P) or asset (A))
• Bachelor’s degree in computer science or equivalent (R)
• Proven work experience as a Salesforce Administrator or similar role (R)
• Salesforce certified administrator or Salesforce advanced administrator certification (R)
• Extensive experience in the administration and maintenance of Salesforce systems (R)
• Experience in performing Salesforce upgrades and ensuring successful integration. (P)
• Exceptional ability to create and maintain Salesforce databases (P)
• In-depth knowledge of Salesforce products and their functionalities (R)
• Familiarized with Zuora CPQ (A)

Required Soft Skills and Competencies

• Innovation Management : Requires strong conceptualization skills.
• Priority Setting
• Strong Organizational and Time Management skills
• Quality Management
• Problem Solving
• Experience with Agile SCRUM development methodology and Kanban.
8 days ago