General Manager, Airports Transformation & Analytics

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team

Join Flair’s Operational Excellence team, where strategic transformation and data-driven insight support continuous improvement across the airport network. Reporting to the Director, Operational Excellence, the General Manager, Airport Transformation & Analytics is responsible for leading transformation initiatives that enhance the customer experience, improve operational performance, and strengthen cross-functional execution. This role oversees initiatives focused on punctuality, cost efficiency, reduction of delayed and damaged baggage, ancillary revenue optimization, and end-to-end airport lifecycle projects.

The General Manager provides governance, analytical insight, and disciplined project management to ensure initiatives are delivered effectively and aligned with organizational priorities. The role also coordinates airport start-ups, closures, and operational pauses, ensuring risks are identified early, mitigation strategies are implemented, and projects are delivered safely, on time, and to standard.

This role is based on-site at our Vancouver (YVR), Calgary (YYC) or Edmonton (YEG) office.

A Day In The Life

The duties of the General Manager, Airport Transformation & Analytics include :

Customer Experience & Operational Performance Transformation

• Lead initiatives to enhance the airport customer journey, improving perception, satisfaction, and overall experience.
• Drive targeted improvements in key operational metrics, including :
• On-time performance (OTP and departure punctuality)
• Delayed baggage reduction
• Damaged baggage reduction
• Ancillary revenue performance across airport touchpoints
• Identify and eliminate operational inefficiencies across the airport network, ensuring initiatives translate into measurable performance outcomes.

Project Leadership & Governance

Airport Start-Ups, Close-Downs & Operational Changes

Data, Analytics & Insight

Stakeholder Engagement & Communication

Continuous Improvement

What You Bring To The Role

Education :

Experience :

Skills and Abilities :

Requirements :

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by : February 20, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website : flyflair.com

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