Chef ou cheffe d’équipe, Optimisation et expérience client

As team leader, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of experienced professionals, assign tasks and activities, and regularly monitor progress. You support talent development and employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. Your initiatives require extensive knowledge of your specialty area. You have functional authority over the team and manage individual performance. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields.You advise and lead decision-making bodies. More specifically, you will be required to:

• Help determine your unit’s service offer and ensure your projects and activities are planned and executed

• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction

• Develop training and skills development strategies and action plans for team members

• Help resolve complaints and problems in accordance with the organization’s practices

• Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

#LI-Hybrid

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Action oriented, Customer Focus, Develops talent, Differences, Directs work, Engagement, Nimble learning

Trade Union (If applicable)