Bilingual Customer Service Representative
Our client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable.
This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.
Typical Day in Role
- Process telephone inquiries, conduct research and resolve requests promptly
- Handle sensitive situations to ensure customer satisfaction
- Provide detailed written and oral communications to business units regarding the resolution of inquiries
- Determine client needs, clarify information, research each issue and propose solutions or alternatives
- Build lasting relationships and listen to customers by going above and beyond
- Achieve qualitative and quantitative personal and team objectives.
Candidate Requirements / Must Have Skills :
1) Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
2) 1-2 years previous customer service experience in a contact center, retail environment or service industry
3) Exceptional technical capabilities - your research skills and your attention to detail is always a priority
Nice-To-Have Skills :
N / A
If you are interested in hearing more about this role, please send your updated resume in MS Word format to Sakshi at sakshi@ifgpr.
com and mention the "French Customer service Representative role" in the subject line.
Other roles can be viewed at www.ifg-global.com
VMS1
Bilingual Customer Service Representative
Our client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. French Customer service Representative role" in the subject line. Handle sensitive situations to ensure customer satisfaction. ...
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