Technical Writer, Student, Teacher

Company Overview :

Our client is hiring! Watson-Walker is the leading provider of technical publications and resources within the mainframe industry.

They are committed to delivering high-quality, insightful content to their readers, aiding in their understanding of complex technologies and industry developments.

Most familiar to the industry is the Cheryl-Watson Tuning Letter .

Position Overview :

As a Technical Writer specializing in Mainframe Systems at Watson-Walker, you will be responsible for creating comprehensive and accessible content aimed at educating readers on various aspects of mainframe computing.

You will leverage your extensive z / OS background to explain newer technologies in familiar terminology, ensuring clarity and relevance to the audience.

You have a passion for the mainframe and enjoy digging into all aspects of it to understand the What? How? And Why? of the latest release or development and can’t wait to explain what it is and what it means to the rest of the community in ways that are easily understood to them.

As you grow to be a highly-respected authority in the industry, you will be collaborating with industry experts and leverage your network to enhance the credibility and depth of Watson-Walker publications.

Key Responsibilities :

• Research : Learn and expand your knowledge, seek out solutions and know-how to educate the industry.
• Networking : Seek and develop relationships with industry experts to gain knowledge and credibility in the community.
• Collaboration : Collaborate with experts in the industry to provide credible and interesting publications for users.
• Content Creation : Develop and write high quality content for users in the community to broaden understanding, educate on use and explore trends in the marketplace.
• User Focus : Tailor documentation to the needs of the Watson-Walker audience, including end users, system administrators, developers and enthusiasts.

Requirements :

• General background in z / OS with the ability to grasp the basics and delve deeper into various components of a z / OS environment.
• Strong research skills and a passion for learning, with proficiency in utilizing resources such as Redbooks, IBM Techdocs, and SHARE presentations.
• Proven track record of teaching or presenting complex technical concepts in a clear and understandable manner.
• Familiarity with technical writing standards and experience in producing materials such as Redbooks or enterprise tech journal articles.
• Understanding of performance analysis and SMF data handling would be advantageous.
• Knowledge of mainframe subsystems such as CICS, DB2, IMS, and MQ, with a preference for expertise in MVS.
• Ability to work collaboratively with subject matter experts and stakeholders to produce high-quality content.
• Travel is required 10 - 20% of the time to events and industry expert sites. Valid Passport is required.

Who you are :

• Natural Curiosity : Demonstrates a genuine interest in learning and exploring new ideas
• Interpersonal Skills : Exceptional ability to build and maintain positive relationships with customers, demonstrating active listening and fostering a sense of trust and community in every interaction.

Maintains a positive and approachable attitude during every interaction.

• Communication : Excellent verbal and written communication, capable of delivering quality content and executing highly-technical conversations effectively.
• Emotional Intelligence : High-level of self-awareness, self-regulation, motivation, empathy and other social skills
• Cultural Competency : Awareness and sensitivity to diverse backgrounds, cultures and lifestyles, ensuring inclusive and respectful interactions.
• Confidentiality : Commitment to maintaining client confidentiality and adhering to ethical standards in all practices.
• Mainframe Proficiency : Knowledge and experience of 5+ years of mainframe subsystems, particularly MVS, CICS, DB2, IMS, and MQ.
• Broad Network : Develop, foster and identify a deep network of friends and contacts throughout the mainframe ecosystem to provide additional details and insights in areas of less expertise.
• Technical and Security Proficiency : Generalist skills encompassing MVS, Linux, security, and networking would be beneficial.
• Analytical Thinking : Performance analysis experience and general SMF data handling would certainly be valuable.
• Word Processing Software : Proficiency in word processing software (e.g., Adobe Framemaker) for creating structured documents with cross-references, tables, and figures.
• Presentation Proficiency : Experience in creating presentations using PowerPoint and analyzing data with Excel.

What We Offer :

• Competitive Compensation : Competitive salary, commensurate with experience and qualification
• Fulfilling Work : provide expert knowledge on industry topics, enhancing the credibility and depth of Watson-Walker publications for their subscribers.
• Flexibility : Choose when and where you want to work!
• Unique Travel Opportunities : Travel internationally to collaborate with industry experts, stakeholders and customers.
• Training : Support for continuing education for work-related courses
• Time off : Three weeks of paid vacation allowance plus additional time off over the holiday season, time off on your birthday and additional annual personal days for community involvement and volunteering
• RRSP : 50% RRSP match on up to 4% of your salary
• Benefits : Extended health and dental coverage, including an additional health spending account
• Company Perks : Sporting event ticket opportunities and select donation charitable matching

How to Apply :

If you are passionate about contributing to shaping the future of mainframe computing education and knowledge dissemination, we invite you to apply above.

We will be in contact with you to organize a chat if your profile resonates with our clients’ needs. Thank you for your consideration.

Our client is an equal opportunity employer, who highly values your diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, 2SLGBTQ+ and people with disabilities.

Accommodations are available upon request at any time during the recruitment process to individuals who self-identify as having a disability or special need.