TFMS Program ManagerBGIS • Vancouver, British Columbia, Canada

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TFMS Program Manager

BGIS • Vancouver, British Columbia, Canada

30+ days ago

Job type

Full-time

Job description

Description

SUMMARY

The TFMS Program Managerprovides operational leadership for their assigned discipline program implementing service delivery strategies and managing a team of discipline specialists. This role is responsible for executing service delivery strategy managing operational processes and overseeing program delivery while ensuring direct client satisfaction and operational excellence.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Full involvement with recruiting talent.
Provides mentoring coaching and guidance to team members.
Builds team capability through skills development and performance management.
Manages resource allocation workload distribution and capacity planning to optimize team performance and service delivery.
Supports the development of training programs competency frameworks and team development initiatives by providing feedback on client needs team needs and skill gaps.

Operational Leadership & Leadership

Manages & operates the service area across multiple regions ensuring consistency quality and alignment with organizational objectives.

Maintains and implements operational policies procedures and standards established for the service line.

Supports development of operational processes workflows and governance structures through feedback and recommendations.

Manages operations across regions ensuring consistency quality and alignment with client expectations and strategic objectives.

Manages complex projects through a team of specialists following established program guidelines.

Implements program key performance indicators and quality management frameworks.

Applies standardized service delivery processes templates and methodologies to drive operational excellence and consistency.

Supports operational planning for enterprise-wide initiatives contributing to risk management resource allocation and client engagement.

Makes operational decisions regarding service delivery approaches and resource allocation

Implements operational strategies to optimize service delivery and enhance client outcomes.

Supports the development and refinement of internal KPIs quality metrics and performance measurement tools by providing operational insights and feedback.

Program Oversight

Implements service programs ensuring alignment with strategic objectives and client expectations.

Monitors program performance identifies trends / issues and implements corrective actions.

Maintains program documentation knowledge management and quality control processes.

Ensures compliance with program requirements standards and policies.

Identifies program risks and implements mitigation strategies within authority levels.

Supports the development of program management tools documentation templates and reporting mechanisms by providing feedback on usability and effectiveness from regional implementation experience.

Client & Stakeholder Engagement

Develops and maintains effective relationships with clients ensuring ongoing satisfaction.

Implements client engagement frameworks communication protocols and relationship management strategies as established by leadership.

Acts as focal point for issue escalation and resolution with timely effective responses.

Provides direct operational problem-solving for service delivery challenges.

Manages project-related issues escalation and resolution processes ensuring timely and effective response to client concerns.

Collaborates with cross-functional leaders to ensure integrated service delivery and stakeholder alignment.

Implements client satisfaction measurement tools and improvement initiatives.

Develops proposals and supports contract negotiations using established frameworks and pricing models.

Supports the development of client engagement strategies communication frameworks and relationship management tools by providing feedback on client needs and regional market dynamics.

Health Safety Environment & Security Leadership

Acts as focal point for Environmental Health Safety and Security compliance.

Monitors and ensures safe delivery of all work within assigned regions.

Collaborates on incident management requirements and maintains regulatory documentation.

Supports development of safety frameworks and emergency procedures through implementation feedback.

Financial Management

Manages the financial performance of assigned programs within established budget parameters.

Implements financial controls monitoring mechanisms and cost management strategies.

Makes decisions regarding resource allocation within approved budgets.

Monitors financial performance metrics and identifies trends and issues.

Ensures compliance with financial policies procedures and governance requirements.

Collaborates with finance & leadership teams to develop accurate forecasts and financial reports.

Identifies cost optimization opportunities and implements approved initiatives.

Supports the development of financial reporting tools budget templates and cost management processes by providing feedback on practical application and financial dynamics related to the service line.

Continuous Improvement & Innovation

Participates in continuous improvement initiatives to enhance service quality and efficiency.

Implements approved process improvements technology investments and innovation initiatives.

Applies performance measurement frameworks and reporting mechanisms.

Supports change management for new processes technologies and approaches.

Implements industry best practices and innovative approaches as approved.

Measures and reports improvement initiative impacts and ROI.

Supports development of improvement methodologies through effectiveness feedback.

KNOWLEDGE & SKILLS

Comprehensive knowledge of corporate real estate operations facility management and workplace implementation (7 years of progressive experience).

Strong understanding of discipline-specific methodologies and industry best practices.

Strong leadership capabilities with proven experience leading teams of specialists (3 years in management roles).

Strong decision-making abilities.

Good financial management skills including budget management and analysis.

Strong communication presentation and interpersonal skills.

Advanced project management capabilities.

Strong analytical and problem-solving abilities for operational challenges.

Understanding of governance compliance and risk management principles.

Knowledge of performance measurement quality management and continuous improvement.

Proficient in Microsoft Office suite project management software and industry tools.

Able to meet Federal Security Clearance requirements.

Licenses and / or Professional Accreditation

Bachelors degree or college certificate in Business Administration Facility Management Project Management or related field is preferred.

Professional certifications such as PMP FMP CFM or related credentials preferred.

Bilingual communication skills (English and French) an asset.

Leadership or management certifications an asset.

Six Sigma or Lean certification an asset.

Valid drivers license required and access to a vehicle for site visits preferred.

This is a regular full-time position with a salary range of $93972 - $117466 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

#LI-Hybrid

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 93972 - 117466

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TFMS Program Manager • Vancouver, British Columbia, Canada

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