Requisition ID : 853563
Store # : 000962 LensCrafters
Position : Full-Time
Total Rewards :
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.
MAJOR DUTIES & RESPONSIBILITIES
- Welcome all customers, set expectations with customers
- Custom fit glasses & precisely place prescription in lenses
- Acts as a leader in optical acumen
- Take & record measurements, accurately adjust / fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
- Assists team with complex product needs & prescriptions
- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
- Ability to multi-task, prioritize & manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs & competencies
- Take pride in store appearance, help to keep store clean, attractive & organized
- Inform management of safety opportunities; demonstrates safe work practices
- Resourceful, self-motivated with a desire for continual learning, improvement & results
- Adhere to company policies & procedure, including discounts, promotions & inventory management
BASIC QUALIFICATIONS
High School graduate or equivalentState LicensureOptical dispensing experienceStrong customer service skills : communicator, listener & team builderKnowledge of current store merchandiseStrong basic math skillsAwareness of current fashion trendsSelling skills – ability to use & carry an iPAD / tabletFamiliarity with POS, computers & calculatorsEmbrace new technology & changePREFERRED QUALIFICATIONS
Previous customer service & retail experience