Automotive Estimator - NOC72411

Job Description

Job Description

We are currently seeking an Automotive Estimator servicing our various locations on Vancouver Island. We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide clear and accurate process steps to help them navigate the claims process.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

KEY RESPONSIBILITIES

• Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience.
• Resolves customer service concerns and escalates to the Shop Manager where appropriate;
• Determines customer needs including estimate, repair booking and transportation requirements;
• Proactively takes steps to reduce customer effort;
• Interacts with customers in a professional and approachable manner;
• Educates customers about claims and repair process;
• Book estimate appointments over the phone when necessary;
• Provides prompt service to all walk-in customers;
• Inspect and reviews vehicles for damage for the purposes of providing an estimate;
• Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates;
• Determines when a vehicle qualifies for the Craftsman Accelerated Production Program;
• Ensures vehicle pre-wash and mapping is complete as per The Craftsman Way;
• Prepares final bill for customer the day prior to vehicle pick-up as needed;
• Identifies and capitalizes on opportunities for sales;
• Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
• Supports compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
• Contributes to the goal of closing all files within 24 hours of vehicle delivery;
• Supports company standards in SPARKLE, safety and security;
• Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
• Other duties as assigned.

Requirements

To be successful in this role the ideal candidate will have :

Benefits

Valuable perks like :

Your resume should clearly outline how your qualifications & experience fit this position.

Thank you for your interest in Craftsman Collision.