Service Coordinator

Edmonton Branch, 9241 48th Street NW, Edmonton, Alberta, Canada

Job Description

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work!

Summary

Are you an organized and detail-oriented professional with a passion for customer service? We’re adding to our team and are looking for a Service Coordinator to support service and rental operations from our Edmonton branch . In this role, you’ll help ensure service and rental requests are handled efficiently while maintaining accurate records and providing timely, professional support to both internal teams and external customers.

This position combines administrative responsibilities, customer interaction, and coordination of equipment and service activities, including rentals. You’ll respond to inquiries by phone and email, coordinate equipment availability (internally or through external partners), assist with basic equipment inspections, support billing activities, and help track inventory levels. Collaboration with Sales, Service, and supplier partners will be essential to delivering a seamless customer experience.

This is an excellent opportunity to gain exposure to our service business and act as a key point of coordination between customers, internal teams, and vendors. The role also provides administrative support through daily data entry, documentation, and billing assistance for key customer accounts.

Key Responsibilities

Coordinate service and rental requests, ensuring accurate records and timely follow-up

Support the intake, tracking, and return of equipment used in service and rental activities

Monitor equipment availability and assist with inventory tracking

Provide professional, responsive customer service to both internal and external stakeholders

Prepare quotes and service or rental documentation and collect required customer information

Complete accurate and timely data entry across systems and records

Collaborate cross-functionally to support service and rental opportunities

Assist with daily operational coordination in a fast-paced service environment

Help prioritize customer needs and support scheduling of service resources as required

Support short- and long-term planning by tracking service activity and resource utilization

Assist with invoice preparation and regular billing cycles

Provide general administrative support to help ensure smooth day-to-day operations

Requirements

• Previous experience in administration or coordination
• Rental industry experience a plus!
• Strong organizational skills with a high attention to detail
• Excellent communication skills and ability to multitask effectively
• Proficiency in Microsoft Office and data entry; familiarity with Salesforce.com is an asset
• Ability to work in a fast-paced environment and adapt to shifting priorities
• A positive, can-do attitude with a commitment to providing top-tier customer service
• Strong telephone etiquette and customer service mindset
• Medical, dental, vision, EAP and other group health insurance benefits for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Discounted fitness memberships
• Opportunity tobuild your careerwith an established organization and a team that is truly passionate about health and safety
• Act as the key liaison between customers, the Sales team, and equipment suppliers
• Work with a supportive, tight-knit team
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most importantasset

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us attalent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.

Job Family Service Administration (Incl. Admin Supervisors)

Edmonton Branch, 9241 48th Street NW, Edmonton, Alberta, Canada

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