Quality & Compliance Associate, A&H (12 Month Contract)

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Key Objective :

The Quality and Compliance Specialist will support Life / Accident & Sickness licensing and screening sponsorships, assist with the internal and external audits requirements, and conduct quality control testing of Accident & Health sale enrollments through telephone and digital distribution channels.

The role will assist tracking and identifying potential sales practice risks, monitoring third party established controls, and executing evolving compliance requirements for the Accident & Health portfolio.

Major Responsibilities :

• Ensure proper licensing and effective monitoring of Chubb sponsored agents and agencies;
• Perform and facilitate call calibrations and conduct enrollment sampling to ensure quality control of sales completed by third parties;
• Contribute to design and documentation of monitoring plans (when required) and controls to be implemented for programs with delegated authority;
• Support internal and external audit teams to test appropriate controls necessary to monitor compliance risks;
• Assist with the onboarding due diligence of the third parties to ensure compliance with Chubb’s standards
• Collaborate with cross-functional teams, including Legal & Compliance, sales, underwriting, and operations, to identify potential compliance risks and suggest appropriate solutions;
• Investigate, research, and gather data to promote and track metrics to promote Fair Treatment of Customers principles throughout product lifecycle;
• Other tasks, as assigned.
• Completion of University degree (or equivalent work experience);
• Knowledge of Accident & Health insurance is an advantage;
• Familiarity with Canadian insurance regulatory environment, an asset;
• Fast-learner, highly organized, excellent time-management skills with a high degree of initiative in order to prioritize, multi-task, maintain flexibility, and ultimately meet and exceed deadlines;
• Proven computer savvy and experience performing analytical / quantitative activities in spreadsheet / database types of software applications with proficiency in Microsoft Word, Excel & PowerPoint;
• Strong problem solving and aptitude for evaluating, analyzing, and interpreting information;
• Effective communication skills, both written and verbal;
• Ability to work independently and as part of a team;
• High level of responsiveness and efficiency when working with internal and external stakeholders

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.

If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.