Membership Director

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

The Full Time Membership Director plays an important role in accelerating growth for a territory of
KidStrong Centers. This position is ultimately responsible for meeting and exceeding goals and
targets related to member growth, retention, and community engagement.

In this critical position, the Membership Director will demonstrate a deep understanding and passion for the KidStrong
brand and curriculum in order to meet and exceed sales goals. The Membership Director must have
a laser focus on meeting and exceeding numbers and be obsessed with lead generation and
follow up.

Flawless maintenance of company generated leads is a must. Dedication to building
the lead pipeline through community engagement and self-generated partnerships is required.

This is not a 9a-5p job. For the Membership Director to be successful, making calls and
interacting with parents when they are available (mornings, evenings, and weekends) is required.

This is a hybrid role with in centre time at KidStrong Symons Valley.

RESPONSIBILITIES:
Drive membership sales through high-volume outbound phone calls on inbound leads
(50+ calls/ texts /day is typical effort)

The Membership Director must execute sound communication with the centers
they support in order to ensure observations, trials, and new members receive a world-
class experience when starting their KidStrong journey.

Self management and motivation to exceed KidStrong sales targets

Oversee the sales process and systems

Manage sales data and have ability to present to regional leadership an assessment of
sales results and plans to drive the overall portfolio performance

Work closely with Area Developer and General Managers on seamless process in scheduling
observations, trials, and enrollments by managing and following up on inbound leads,
and complying with KidStrong Sales recommended processes

Respond and follow through in a timely manner with all KidStrong owner requests
and client/ lead requests

Provide and maintain the highest level of customer service beyond the sale to protect
brand integrity

Willingness to pitch in to support center level initiatives i.e. center maintenance,
training, etc.

Sales Coordiantor will work 5 days per week with one of these days on a weekend
with specific hours based on the needs of the centers they support

Dependable attendance to team meetings and community events

QUALIFICATIONS:
2+ years of experience in health, fitness, or hospitality sales is strongly preferred
Availability to work the schedule required. This is not a 9a-5p job. Mobility to
support the territory is required.
Experience with the following systems is preferred but not required; ZenPlanner,
Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto dialer systems.
Prior experience in outbound phone sales is strongly preferred (50+ calls/day is
typical effort)
Proven track record of exceeding sales targets/quota
Strong sales mentality and comfortability with outbound sales efforts
Demonstrated urgency during promotional cycles to maximize return on ad spend
Excellent verbal and written communication skills
Entrepreneurial spirit with open, participative leadership style and drive for excellence
Strong work ethic, integrity, and professional demeanor
Practical work experience using Microsoft Office Products
Prior CRM experience (Salesforce, etc.) is strongly preferred

Supervisory Responsibilities
This position will not directly supervise any employees.

Sphere of Interaction
The Sales Coordiantor will work closely with other leadership within the Region,
KidStrong families and potential members.

DNA / Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Competitive
Strong internal drive and desire to grow KidStrong member base
Result Driven Communication
Speaks clearly and persuasively in positive or negative situations
Responds well to questions; listens and gets clarification
Demonstrates group presentation skills; participates in meetings
Writes clearly and informatively; edits work for spelling and grammar

Passionate/Professional
Approaches others in a positive manner and treats others with respect and
consideration
Maintains positive presence under pressure
Accepts responsibility for own actions; exhibits high level of ownership
Follows through on commitments
Gives and welcomes feedback.

Organized
Prioritizes and plans work activities; develops realistic action plans.
Sets goals and objectives
Laser focused on plan and execution to deliver results in a timely manner
Comfortable calling an audible; continuing or adjusting the play after the audible is
called
Embraces innovation and a quickly-changing landscape. Best Idea Wins!

Resilient
Optimistic; solution-based mindset
Strong rebound after setbacks and welcomes learning opportunities
Active Listener
Balances team and individual responsibilities
Exhibits objectivity and openness to other's views
Contributes to building a positive team spirit; supports everyones efforts to succeed
Puts success of team above own interests; able to build morale and group
commitments to goals and objectives

Community Builder
An innate desire to care for and connect KidStrong families
Represents KidStrong with pride and passion in the community and at all times