Bilingual Payroll Specialist

Position Description

ADP is hiring a Bilingual Payroll Specialist

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Bilingual Payroll Specialist , you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

To thrive in this role, you must be comfortable working in a metrics-driven environment.You are eager to learn and adapt well to change.

You have a way with clients that builds rapport,establishestrust,and shines with professionalism.Over the phoneand in writing, your communication style is clear and easy for our clients to understand andtake actionon.

As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.

We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work.

To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

Learn more about diversity, equity, and inclusion at ADP on our YouTube channel :

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP , visit :

What you’ll do : Responsibilities

• Responsible & fully accountable for the payroll & audit function of multiple clients
• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
• Maintains complete, accurate and timely client and employee records based on real time requests
• Maintains complete and accurate client profile notes as well as processing instructions for each client
• Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
• Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
• Initiate pre and post production calls with clients
• Performs quarterly & year-end audits including file
• Answer client calls (dedicated clients, as well as other clients)
• Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues
• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement
• Maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well demonstrate proficiency in learning

TO SUCCEED IN THIS ROLE : Required Qualifications

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced Internet and MS Office Skills (Word / Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions / processes
• Excellent customer service skill
• English / French Bilingualism is Mandatory
• Quebec candidates : While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

BONUS POINTS FOR THESE : Preferred Qualifications

• Post-secondary education preferred, or equivalent experience in administration / customer service / HR
• Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN :

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life .
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply now!