Technician, Associate Care Center

Technician, Associate Care Center Banner : RONA INC. Entity : RONA INC. - Corporate - Boucherville QC - 00002 - Boucherville City : Boucherville Province : Quebec Job Status : Full Time Job Category : Human Resources Remote Work : Office (3 days) Closing Date : Apply Here Please note that : Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.

We require all our head office associates to be proficient in French, spoken and written. At RONA, over 22,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you're looking to do what you love, we could be a perfect match Your role Serve as the first point of contact for current and former associates of RONA Canada for all human resources issues related to navigation in the HR portal, various HR systems, policies or procedures in human resources.

Use a case management tool to log and administer requests, and assist other support centre associates to open, list, process or close cases in the tool.

Analyze and enter data into the various HR systems for all transactions related to the employment cycle of an associate (hiring, change, end of employment) for all RONA Canada banners across several HR systems.

Adapt to the needs and requests of the associate according to his status, his language, his banner, his legal entity, his region and his role.

Coaching with Administrative Support Associates and managers in HR procedures, HR systems and conditions of employment according to the banner / region.

Being at the heart of the action, know how to redirect requests through our HR function as well as all functions at RONA Canada.

Complete assigned requests on time, with quality and ensuring customer satisfaction. Contribute to the improvement of the processes in place to increase the quality of the service provided Collaborate with different departments and teams on special projects according to business priorities.

Be an important ally for the center of expertise during projects (e.g. annual survey, performance evaluation, annual increase process, various recruitment projects, various continuous improvement projects) The qualifications we are looking for Experience in human resources and / or customer service Ability to structure his work by considering the workload and deadlines;

Outstanding customer service; Attention to details and rigor; Excellent communication skills both oral and written Proficient in MS Office suite.

Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.

We require all our head office associates to be proficient in French, spoken and written. By joining the RONA family, you'll enjoy many benefits, such as : A fitness centre, sports activities, and showers A childcare centre that can accommodate up to 78 children A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations) Benefits : retirement savings plan, annual bonuses, student incentive program, etc.

Electric car charging stations Career growth opportunities within the company An inclusive and safe working environment Promotion of work-life balance An employer that's involved in the community And much more! RONA is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status. Apply Here