Information Officer and Lead Information Officer

Information Officer and Lead Information Officer

Requisition ID : 78498 – Ministry : Forestry and Parks – Location : Grand Prairie, Peace River, Saskatoon Island Provincial Park, Young’s Point Provincial Park, Moonshine Lake Provincial Park, Historic Dunvegan Provincial Park – Full-Time – 40 hours per week – Temporary (Seasonal Hiring) – Classification : Administrative Support 2 (AS2) / Administrative Support 3 (AS3) – Salary : $23.28–$29.46 per hour – Closing Date : Open until suitable candidate found.

Role Responsibilities

• Provide exceptional customer service as the first point of contact for day users and overnight campers, greeting and welcoming visitors in a friendly, approachable, and professional manner.
• Use SHOP.AlbertaParks.ca and ASPIRA software to educate the public on the Alberta Parks Reservation System and register campers, update visitor information, enter self‑registration data, and process payments or refunds.
• Participate in all required visitor service operations, which may include camper compliance, retail services, group unit counts, and public information sharing.
• Operate cash register and point of sale machine with proficiency in ASPIRA software, ensuring floats and cash outs are accurate and balanced.
• Perform retail sales of product and services, including firewood, concession items, ice, ice cream, and rentals (where applicable).
• Manage inventory control, restocking merchandise, general tidiness, and reporting low‑stock items to the supervisor.
• Support the Park Ranger program by providing accurate and timely key information to the public and collecting and reporting visitor usage and interaction statistics.
• Travel by foot or off‑highway vehicle to rove campgrounds and day‑use areas to communicate and engage with a wide range of park users.
• Coordinate day‑to‑day tasks of the IO team, ensuring daily procedures are followed.
• Provide ongoing support to IOs through regular check‑ins, one‑on‑one training, and seasonal performance reviews.
• Review and reconcile revenue, ensuring accurate data entry and creating bank deposits.
• Assist with inventory ordering for booth and store supplies, ensuring availability during peak campground times.
• Maintain knowledge of relevant recreational and tourist opportunities to respond to in‑person and telephone / email requests for information regarding facilities, public safety, and travel opportunities.
• Support the distribution of information‑based communications such as posters, brochures, and program advertisements throughout the park.

Qualifications and Experience

Terms of Employment

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