Clinical Service Lead

Let us welcome you home to The Hamlets in Penticton, BC  Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision : For every person to feel at home. This is truly supported by our credo, “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours. The Clinical Services Lead is accountable for practicing outstanding care and support to residents, resident families, team members and volunteers to the full scope of professional nursing practice, and to ensure that their conduct meets the standards of the profession and of Optima Living to deliver resident centered care planning, implementation, and evaluation.  Responsibilities Identifies the educational and training needs in the communities of practice to ensure quality of care and services. Collaborates to design education programs that meet organizational needs. Ensures good resident outcome and satisfaction through training needs to employees. Supports the development of education programs based on standards / compliance requirements and employee learning needs. Monitors new technology, trends in the delivery of each service and ensures employees are trained appropriately. Develops training programs for new equipment and / or new work methods. Assists in the implementation of specific strategies that improve quality of care and compliance with all applicable legislation. Encourages employee participation and engagement in education programs. Gathers feedback and evaluates the effectiveness and quality of education programs. Maintain confidentiality of residents’ health information and documentation in accordance with local, provincial, and legislative Privacy Acts and Policies as it relates to Freedom of Information and Privacy (FOIP) and Personal Information Protection Act (PIPA). Works with management and regulatory bodies to collect, compile and deliver the information required for audits. Qualifications and Experience Qualified LPN or RN  A minimum of five years of experience delivering training and education to clinical and non-clinical staff. Previous experience in a supportive living environment is an asset. Solid knowledge and understanding of standards, acts and laws within the long-term home care act, Accommodation Standards, Continuing Care Health Service Standards act, Accreditation Canada, Privacy Laws, etc. Active First Aid / CPR Certificate. Adult education and project management certification are an asset. Strong communication skills (both verbal and written) and presentation skills. Proven ability to adapt training to different learning styles. Demonstrate an awareness of accident and injury prevention; adhere to safe work practices and procedures. Strong time management and problem-solving skills. Experience using Learning Management Systems. Demonstrated professional maturity, judgment, decisiveness, and conflict resolution. Self-starter and adaptable to changing situations. Willing to participate in an on-call rotation. Conditions of Employment Clear Police Information Check. Clear Vulnerable Sector Check. Must be flexible to work days, evenings, nights and weekends as the job requires. #IDYA Powered by JazzHR