- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 38.5 hours per week
- Education :
- Expérience :
Education
- Bachelor's degree
- or equivalent experience
Work setting
- Willing to relocate
- Help desk
- Private company, corporation or industry
- Office building
- Information technology (IT) infrastructure
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Provide advice on information systems strategy, policy, management and service delivery
- Document technical requirements to ensure that products, processes and solutions meet business requirements
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Device drivers
- Internet
- Servers
- Desktop applications
- Security software
- MS Active Directory
- MS Office
- MS Windows
- Wireless networks
- MS Outlook
Area of work experience
Information technology (IT) service delivery
Experience
1 year to less than 2 years
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
Registered Retirement Savings Plan (RRSP)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning / training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Variable or compressed work week
- Wellness program
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