Service Designer SeniorTeckhorizon Inc • Edmonton, Alberta, Canada

Service Designer Senior

Teckhorizon Inc • Edmonton, Alberta, Canada

20 days ago

Job type

Full-time

Job description

Overview

The client is seeking an experienced Service Designer to support service innovation program review and digital transformation initiatives across government. The Service Designer will work within cross-functional Agile teams collaborating with product owners designers and program staff to assess current services identify future opportunities and design improved end-to-end service experiences.

Responsibilities

Integrate human-centred design methods into program review and digital transformation initiatives
Conduct service discovery and research including user and staff field research
Analyze and document user and employee experiences across multiple channels (digital and non-digital)
Identify service gaps opportunities and actionable solutions
Plan and deliver :

User and behavioral research

Co-design workshops

Prototyping and concept testing

Journey maps and service blueprints

Process mapping and service prototyping

User story mapping and creation

Usability testing

Service performance measurement and reporting

Strategy and roadmap documentation

Depict end-to-end service journeys including needs opportunities solutions and success metrics

Collaborate with executives program teams and front-line staff to co-design new processes and policies

Support change management by planning integration of new solutions into existing service operations

Maintain documentation and contribute to evolving project artifacts

Work within Agile / Scrum environments participating in sprint planning refinement and delivery

Must-Haves

Minimum 6 years of experience in service design research and service design deliverables

Minimum 6 years of experience working in a cross-functional product team within an Agile environment

Strong experience applying human-centred design principles

Ability to clearly document findings insights and design outcomes

Strong collaboration communication and stakeholder engagement skills

Ability to work across multiple projects simultaneously

Nice-to-Haves

Experience planning conducting and analyzing user research and usability testing

Experience creating journey maps service blueprints and service representations

Experience observing and analyzing service delivery in real-world environments

Experience working as a Service Designer on large or complex initiatives

Experience working in or for the public sector

Experience supporting change management and service transformation initiatives

Work Details

Standard hours : Monday Friday Alberta business hours.

Primarily remote with occasional in-person meetings (up to four per year as required)

Key Skills

Mechanical Design,Layout Design,CAD,Adobe Creative Suite,Creo,Sheet Metal,Drafting,Adobe Photoshop,Autocad,Adobe Illustrator,Sketch,Adobe Indesign

Employment Type : Full Time

Experience : years

Vacancy : 1

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Senior Designer • Edmonton, Alberta, Canada

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