Admin & Warranty Coordinator

Benefits :

• Company parties
• Competitive salary

🛠️ Admin & Warranty Coordinator

Full-Time | In-Office | Monday–Friday 8am-4pm Guaranteed full time hours No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America. Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

Required Qualities

Extreme attention to detail

Confidence dealing with vendors, installers, and sales staff

Strong documentation habits

Calm, professional communication with customers

The ability to enforce process and timelines

This is not a passive admin role. You will be expected to take ownership , ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

Warranty & Remake Management

Receive, triage, and document all warranty and remake requests

Determine root cause (vendor error, installer issue, sales error, customer damage)

Request and organize photos, measurements, invoices, and confirmations

Place remake orders accurately with vendors

Track remake numbers, timelines, and resolutions

Documentation & Systems

Maintain accurate records in TouchPoint (CRM)

Upload photos, installation sheets, vendor confirmations, and email chains

Update internal remake and warranty tracking spreadsheets

Ensure all files are complete, clean, and searchable

Customer Communication

Contact customers professionally regarding warranty issues

Set clear expectations on timelines and next steps

Provide calm, confident follow-up — even in difficult situations

Escalate issues appropriately when needed

Internal Coordination

Communicate with installers to clarify issues or missing information

Work with sales reps when mistakes occur and ensure accountability

Coordinate with management on repeat issues or training needs

Reporting & Accountability

Track trends in :

Vendor errors

Installer mistakes

Sales errors

Customer-caused damage

Prepare weekly or monthly summaries for ownership

Help improve systems to reduce repeat issues

Required Skills & Experience

Strong organizational and documentation skills

Comfortable enforcing process and following up

Confident written and verbal communication (English required)

Able to manage multiple files at different stages

Tech-savvy (CRM systems, spreadsheets, email, file uploads)

Calm under pressure and emotionally mature

Able to work independently without constant supervision

Preferred

Experience in warranties, logistics, admin, construction, or trades

Familiarity with CRM systems (TouchPoint, Salesforce, etc.)

Experience dealing with vendors or manufacturers

Background in customer service with problem resolution

Not for

Avoids confrontation or difficult conversations

Struggles with follow-through

Dislikes structure, checklists, or documentation

Needs constant reminders to complete tasks

Gets overwhelmed Easily

What We Offer

Full-time, stable position

Competitive pay based on experience

Structured systems and clear expectations

Supportive ownership team

Long-term growth opportunity

How to Apply

Please submit :

Your resume

A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

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