Point of Sale Facilitator
Location : Remote, Canada
Employment Type : 4-month contract
Overview : Our client has an immediate need for a Facilitator to help support a new Unified Point of Sale (UPOS) deployment they are working on. The Facilitator will be responsible for the detailed planning, guiding, and managing of UPOS solution design workshops and process standardization sessions to ensure productive collaboration across multiple stakeholders while achieving outcomes. The facilitator will act as a neutral enabler—keeping sessions focused, inclusive, and outcome‑driven—while ensuring workshop objectives are met within time and scope. The preference is that the candidates would have experience with facilitating technical / IT software design workshops.
Workshop Planning & Preparation
- Work with the project team to define workshop objectives, scope, and desired outcomes.
- Develop structured agendas, timelines, and facilitation materials.
- Identify and coordinate required participants (business, technical, operations, vendors).
- Ensure participants are prepared with pre‑reads, data, or decisions needed in advance.
Facilitation & Session Management
Lead workshops using effective facilitation techniques to drive engagement and participation.Guide discussions to stay aligned with objectives, managing time and priorities.Encourage balanced input, manage dominant voices, and surface key perspectives.Clarify requirements, assumptions, risks, and dependencies related to UPOS.Alignment & Decision Support
Help stakeholders reach consensus or clearly document decision points and trade‑offs.Identify gaps, conflicts, or misalignments and guide the group toward resolution.Ensure business needs, customer impacts, and operational realities are considered.Documentation & Outputs
Capture key outcomes, decisions, action items, and open questions.Ensure outputs (e.g., requirements, workflows, pain points, opportunities) are clearly documented and validated.Hand off workshop outputs to the appropriate delivery, product, or technical teams.Follow‑Up & Continuous Improvement
Track action items and support follow‑up discussions as needed.Gather feedback to improve future UPOS workshops.Adjust facilitation approaches based on stakeholder needs and workshop maturity.