Repair Tech

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products.

The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses.

In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position : Repair Tech

Location : Markham, ON, L3R 5R5

Duration : 8 Months

Job Type : Contract

Work Type : Onsite

Language : English

Job Description :

Responsible for implementing hardware and software configurations for one or a group of personal computers / IT devices including complying to specification requirements, assembling the hardware and software, configuring system applications and testing, debugging for proper functioning and can also perform processing and repair technical functions.

What you'll do

Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency

Maintaining an accurate record of all items / parts used to repair, replace, or maintain appliances.

Unpacks appropriate hardware and then installs software as per instruction or to custom specifications.

Tests configured systems for appropriate functioning and troubleshoots for any errors found.

Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.

Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).

Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.

Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.

Works with Team Lead on difficult to solve problems or configurations.

Accountable for continuous improvement.

What You'll Need

3 to 5yrs experience (combination of repair and configuration)

Strong technical knowledge of Laptop, Desktop, Printer etc hardware.

Hands-on hardware troubleshooting experience.

The ability to use various hand tools.

The ability to stand for extended periods.

Proven experience repairing, installing, and maintaining Laptop, Desktop, Printers etc

Working technical knowledge of current operating systems, and standards.

Ability to launch and operate laptop / desktop diagnostic tools to perform remote diagnostics.

Analytical and problem-solving abilities, with keen attention to detail.

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Excellent written and verbal communication skills.

Willing to support OT in weekdays / weekends as per require on rotation bases.

CompTIA A+

Bonus Certifications / Experience

OEM HW Certifications HP, LENOVO, Dell etc.

Desktop, Laptop, Printer and Server.

TekWissen Group is an equal opportunity employer supporting workforce diversity.