Bilingual Operations Officer - Saint John 52349

Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent Operations and Admin experience?

If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Bilingual Operations Officer for a 6 month contract in Saint John. This is a hybrid role, onsite twice a week.

There is a high possibility of contract extension and conversion to full time opportunity.

Pay rate : $25.00 / Hour

Working Hours : Monday-Friday Core Business Hours 9-5

Advantages

Gain experience within a top 5 bank

Potential for contract extension and conversion

Earn a competitive rate within the industry

Hybrid role

Responsibilities

As a Bilingual Operations Officer, your duties will include but not limited to :

Executing transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refering or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained

Identifying opportunities to improve service delivery

Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interacting with partners by responding to requests in an effective and timely manner

Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity

Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures

Managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Supporting the timely and accurate completion of business processes

Reviewing internal processes / activities and provide ideas for process improvement

Investigating and escalating non-standard or high-risk activities as appropriate

Adhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)

Complying with Bank Code of Conduct

Participating fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues / points of interest

Supporting the team by actively building operations / business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit

Participating in personal performance management and development activities, including cross training within own team

Keeping others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contributing to a fair, positive and equitable environment that supports a diverse workforce

Acting as a brand ambassador for the Shared Services department and the bank, both internally and / or externally

Working within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes

Identifying issues and resolves or escalates internally as required (within a prescribed set of parameters / rules)

Interacting with internal partners and external customers

Providing a broad range of operational support and performs general to specialized transactions and / or other processing activities for own Operations and Business Services function

Qualifications

Bilingual / French Speaker required.

Operations experience

Admin experience

Client facing experience.

MS Office Suite

Summary

Interested in the Bilingual Operations Officer role in Saint John? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.