Why Work Here?
Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.
About the Role
Are you ready to be the go-to expert for mobile voice and data services at ATCO? As a Mobility Analyst, you’ll work independently, using cutting‑edge systems to manage the entire lifecycle of wireless devices. You’ll be the trusted partner for customers, solving technical challenges, streamlining processes, and driving improvements that save time and money.
What You Get to Do
Customer Service
- Serve as the primary contact for customer requests, delivering confidential, high‑quality service and timely updates
- Efficiently manage workflows to meet customer needs, collaborate with stakeholders to advise on solutions, and continuously improve knowledge of service offerings
- Ensure compliance with all corporate policies and standards
Solution Management
Resolve technical issues by consulting internal and external expertsMaintain and update operations procedures for the service areaRespond to mobile device security / troubleshooting inquiries following internal policiesFinancial Management
Maintain accurate customer asset and billing recordsEnsure monthly statements, reporting dashboards and accounts payables are correctSupport business planning and audit processesProcess Improvement and Lifecycle Management
Identify and act on process improvements to save time, reduce costs, or boost customer satisfactionMaintain and update device lifecycle management and related documentationCoordinate multiple device repairs with provider teams and manage time effectivelyWhat You Bring
Post‑secondary diploma in a related discipline, or relevant certification / training1+ year experience in a high‑volume customer service environmentProficient in MS Office 365 and ITIL service processes or an alternative ticketing systemAbility to accurately use and maintain management systems for daily / monthly tasksClear verbal and written communication with customers, team, management, and external providersEffective prioritization and ownership of tasks in a multi‑project environmentStrong analytical and problem‑solving abilities focused on customer needsSelf‑motivated and proactive in operational supportCapable of managing multiple tasks in a fast‑paced, customer‑facing settingQuick to find information for technical solutionsInterest in technological trends and new wireless voice / data technologiesCurrent knowledge of relevant applications, voice, and data technologies is an assetWhat We Offer
A culture based on caring, integrity, agility, collaboration, and striving for excellence.Competitive compensationFlex benefitsTuition assistance programTraining and mentorship programsCharitable donation matchingWe would like to thank everyone for their application; however, only those being considered for an interview will be contacted.
ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer‑focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.
In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.
Van Tornhout, Janine
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