MONTREAL [Hybrid] - Senior Citrix Expert

WHO WE ARE :

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for Senior Citrix Expert to work with one of our clients, an international bank based in Montreal.

CONTEXT AND ROLE OBJECTIVES :

Within a global technology services department, this role focuses on managing IT infrastructures for a large international organization. The primary objective is to ensure secure and reliable infrastructures that support business needs. This includes hosting applications, providing cloud solutions, managing connectivity, and enabling collaborative digital tools, while driving digital transformation initiatives.

The team specializing in digital workplace services is dedicated to delivering workstation solutions (physical, virtual, mobile), unified communication services (email, telephony, video conferencing), collaboration tools, and associated technical services (directory management, multi-factor authentication, software development etc.).

MAIN RESPONSABILITIES :

The role involves managing Citrix environments globally, with a strong focus on application virtualization using Citrix XenApp and XenDesktop. You will also contribute to support activities, solution design, and the continuous improvement of services.

KEY RESPONSABILITIES :

• Advanced Technical Expertise : Act as a senior expert in managing and evolving Citrix environments.
• Global Support : Provide Level 3 (L3) support for Citrix infrastructures in collaboration with globally distributed technical teams.
• Solution Design and Implementation : Contribute to the design and deployment of technical solutions tailored to business needs.
• Incident Resolution : Diagnose and resolve complex technical issues related to application performance and connectivity.
• Change Management : Ensure all changes comply with established processes, maintaining robust risk management practices.
• Documentation and Best Practices : Develop and update operational procedures in coordination with international teams.
• Continuous Improvement : Participate in architecture reviews and drive initiatives to optimize the infrastructure.
• Mentorship and Knowledge Sharing : Guide and support team members in their technical development.
• On-call Support : Be available for on-call rotations, including after-hours and weekend coverage when required.

PROFILE :

Essential Skills and Experience :

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