- Work Term : Permanent
- Work Language : English
- Hours : 32 hours per week
- Education : College / CEGEP
- Experience : 2 years to less than 3 years
- Computer science
- Computer software engineering
Work setting
- Help desk
- General office
- Office building
- Information technology
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
- Prepare reports
- Install software
Supervision
No supervision responsibility
Computer and technology knowledge
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Website creation and management software
- Database software
- Software development
- Quick Books
- MS Active Directory
- Data analysis software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- WordPress
- MS Excel
- MS Exchange
- Data analysis and interpretation
Applied statistics and mathematics experience
Computer science
Area of work experience
Information technology (IT) service delivery
Area of specialization
Information and Communication Technology (ICT) Experience
Transportation / travel information
Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools / equipment
Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Analytical
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Other benefits
- Free parking available
- Wellness program
Technicien Support/Technical Support Specialist
To be the client’s principal support specialist by responding to queries via telephone, email, web, and web chats in a timely manner, in accordance with current standards. To acquire and maintain current knowledge of relevant product offerings and support policies in order to provide customers with ...
Systems Analyst - Information Technology Support C
THE OPPORTUNITY: SYSTEMS ANALYST (INFORMATION TECHNOLOGY SUPPORT C). Liaise with stakeholders, LIT teams, vendors, contractors and other third parties as required to support district services. Perform information technology support to the Division. With deep gratitude and respect, we are honoured to...
information technology (IT) specialist
Experience: 3 years to less than 5 years....
IT Support Specialist
Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed. Every day, Westland proves that building a great business ...
information technology (IT) consultant
Conduct reviews to assess quality assurance practices, software products and information systems. Confer with clients to identify requirements. Design, develop and implement information systems business solutions. Provide advice on information systems strategy, policy, management and service deliver...
IT Support Specialist
IT Support Specialist - Fast Track Your IT Skills with Us!. Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. We're a fun and suppo...
Technical Support Specialist I, FME Flow
Our Customer Success team consists of a large group of Technical Support Specialists who work directly with our FME customers to maximize the value of their data and unlock the possibilities they can achieve with our FME Flow enterprise product. As a Technical Support Specialist, your core focus is ...
IT Support Specialist
Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed. Every day, Westland proves that building a great business ...
IT (information technology) development manager
Work conditions and physical capabilities. Plan and control budget and expenditures. Establish and implement policies and procedures for information systems. Meet with clients to discuss system requirements, specifications, costs and timelines. ...
Information Technology (IT)
We offer IT opportunities in IT Applications Services, IT Business Services, IT Infrastructure and Operations, and IT Support Services; these roles can be based. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our cli...