Application Support Analyst

GFL is a leading provider of diversified environmental solutions, committed to sustainable waste management services. As the major diversified environmental services company in North America, we offer our employees—proudly known as Team Green—the opportunity for career advancement, job stability in an essential services industry, competitive benefits, and the chance to make a real impact in our communities. Green for Life!

Our Technology & Operations Support team focuses on advancing GFL's in-cab fleet technology to enhance safety, efficiency, and service delivery. We work closely with drivers, operations, and vendors to ensure seamless integration, training, and ongoing support of systems that keep our operations running safely and efficiently.

In this role, the Application Support Analyst will be responsible for integrating, training, and supporting advanced in-cab technology solutions across the fleet. The role requires a mix of technical troubleshooting, user training, and system monitoring to ensure reliable operations.

The Application Support Analyst Will Own The Following Responsibilities

• Field incoming problem tickets from end users related to in-cab applications and systems, ensuring timely resolution of incidents.
• Build and maintain knowledge base and training guides for drivers and staff, focusing on system utilization, troubleshooting, and best practices.
• Provide on-site and remote technical support for hardware and software issues, minimizing downtime.
• Monitor integrated systems, collaborating with internal teams and third-party providers to resolve issues quickly.
• Proactively assess fleet technology performance, analyze data, and recommend enhancements to improve safety and efficiency.
• Test fixes, perform post-resolution follow-ups, and ensure issues are fully resolved.
• Communicate technical issues and solutions clearly to stakeholders including management, end users, and vendors.

Your Experience And Education

Why Join GFL?

At GFL, We’re Building More Than Just a Company—we’re Building a Community. Our Goal Is To Invest In Our People And Provide Opportunities To Grow For Life. Join Us To

Be part of a team where your voice matters—Team Green!

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

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