IT Support Specialist

ABOUT GEO PSI GEO Pressure Systems Inc. is a global leader and innovative supplier of Permanent Downhole Monitoring Solutions for the global energy market with oil & gas, water, geothermal and landfill applications. As a vertically integrated company, we produce every component of our systems to provide our customers with the most reliable downhole data possible. Our systems and the data they provide enable users to operate more efficiently and safely. At GEO PSI, people are our primary differentiator. Our knowledge, field experience, and commitment to customer service are just a few of the things that set us apart from the competition. Learn more about us at www.geopsi.com.

Job Title : IT Support Specialist

Location : Calgary, AB (on-site)

Employment Type : Full Time

Salary Range : $85,000.00 - $90,000.00 / annum

Start Date : Immediately

Position Overview

Reporting to the Controller, the IT Support Specialist is responsible to provide technical support, troubleshoot hardware and software issues, and assist end-users in resolving IT-related problems. The role ensures minimal downtime, supports system performance, and contributes to overall user satisfaction and productivity through timely and effective problem‑solving.

Key Responsibilities

• Technical Support & Troubleshooting – Provide accurate and efficient support for user issues.
• User Account Management – Create and manage user accounts, including onboarding and offboarding processes.
• Hardware & Software Maintenance – Install, configure, and maintain hardware; perform updates on software systems.
• System Monitoring & Incident Response – Monitor IT systems for performance and availability; respond to incidents promptly.
• Documentation & Reporting – Maintain accurate records of support requests, assets, and solutions.
• Network & Connectivity Support – Maintain wired and wireless network connectivity.
• Security & Compliance Support – Assist in implementing IT policies, procedures, and best practices to ensure compliance and operational efficiency.
• Customer Service & Communication – Provide a professional service and communicate technical information clearly to non‑technical users.
• Continuous Improvement & Training – Stay updated with technology trends and support new processes and tools.

Your Qualities

Qualifications And Skills

What We Offer

Schedule

Monday to Friday

Work Location

In person (This role is based at our Calgary office and requires full‑time on‑site presence)

How To Apply

Submit your resume and a short cover letter outlining your experience and fit for the role. We welcome applicants who are excited to contribute to a thriving organization and grow with the team.

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