Program Support WorkerThe Salvation Army International • Windsor, ON, CA

Program Support Worker

The Salvation Army International • Windsor, ON, CA

4 days ago

Job type

Part-time

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description :

ACCOUNTABILITIES :

1. Client / Service Delivery Participate in development and implementation of client case plan Report to program Manager progress, changes and / or regression in the client’s status Within the client’s existing environment encourage, where applicable, positive life-style alternatives : socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others,support client ownership of own actions and problem solving Help clients develop problem solving and coping skills Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as perpolicy Monitor basic medical care and follow-up documents, help residents book their appointments Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager Plan and implement a meaningful weekly program held at WCOH Crisis Intervention Provide referrals or general information to community members Register new residents and properly complete all the documents as required Refer clients to the appropriate persons for counseling, administration, housing information and social servicesassistance Building safety check, identifying any safety and security needs, nighttime bed check, and ensure building’ssecurity and staff / residents safety Clean and sanitize duties, working with residents and ensure their rooms are clean Assist dispensing PNA for client when required In an emergency situation use stairs to evacuate clients in the building to outside safe place Available for other WCOH duties as needed2. Clerical / Data Entry Communicate with outside agencies as required To perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays To prepare correspondence and reports to direct Manager Answer the telephone professionally, direct calls and take messages as required Greet all visitors to the WCOH, directing them to the appropriate area Accept mail and deliveries Accept, receipt, and place in safe any monies received at Front Desk Office3. Administrative To serve clients in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual Ensure that fire safety and public health standard care is maintained As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager

CRITICAL RELATIONSHIP MANAGEMENT

Internal : Direct Manager and other management members, staff, and volunteers Participate in regular staff meetings to review operational effectiveness Participate in other staff meetings when relevantExternal : Visitors, community partners, client’s case worker, medical service providers

MANAGERIAL / TECHNICAL LEADERSHIP RESPONSIBILITY :

Reports directly to : Residential Program Manager or designate FINANCIAL AND MATERIALS MANAGEMENT : Follow policy receiving money Follow policy to assist giving out client’s personal allowance money

WORKING CONDITIONS :

This is a part-time unionized position, 16 hours per week. Requires flexibility. Subject to change as per operational requirements. Working environment is typically in the office and other areas in generally agreeable conditions. The performance of the job requires the ability to lift / move 20 lbs., reach, bend, twist, stoop, and computer keyboarding. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS :

Education, Qualifications and Certifications Minimum Secondary School Diploma A University degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset. Criminal Records Check with vulnerable sector screening and First Aid / CPR certificat. Non-Violent Crisis Intervention training and valid driver’s licence are asset

Experience and Skilled Knowledge Requirements

Minimum of 2 years of prior related experience Computer skills in all aspects of Microsoft Office and client date management system required Good oral, written and electronic communication skills Good interpersonal skills, self-motivated and disciplined Develop an understanding and support for the mission and purpose ofThe Salvation Army in Canada and its implications as related to position responsibilitiesSkills and Capabilities : Attention to detail, problem solving and analytical skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Excellent organizational skills, ability to follow detailed instruction.

Compensation :

The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.

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Program Support Worker • Windsor, ON, CA

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