Implementation Project Manager

Implementation Project Manager

Implementation Project Manager role at S&P Global.

About the Role

Grade level : 09.

Key Responsibilities

• Guide new customers through an implementation lifecycle and onto our technology platform.
• Conduct analyses and assess team practices to ensure efficient operation.
• Improve implementation procedures and tooling to make the process seamless.
• Proactively communicate action plans, status, next steps, and proposed solutions with stakeholders.
• Lead the Onboarding team, manage ticket escalation, process improvements, and liaison with the Product organization.
• Mentor new team members.
• Consolidate, improve, and modify Onboarding Playbook documentation.
• Own and manage all facets of the Onboarding process for new customers.
• Query and extract data using SQL, C#, and Python.
• Communicate status updates and next steps by phone and email to internal stakeholders and customers.
• Obtain customer data, ingest it into our systems, and test quality and functionality.
• Manage multiple ongoing projects and client‑facing communication.
• Own and resolve relevant support tickets, explain breakdown, and suggest process improvements for recurring cases.
• Act as the initial point of escalation for support tickets when applicable.
• Work with other teams to meet or exceed Service Level Agreements.
• Communicate clearly and consider priorities of others.
• Apply critical thinking and solutions to issues with a comprehensive view.
• Use judgment to identify and resolve day‑to‑day problems.
• Recognize setbacks and risks to goals or metrics and elevate as required.
• Become a subject‑matter expert in dealership management systems and data extraction topics.
• Prioritize and manage concurrent work streams with minimal supervision.
• Analyze current processes and implement improvements.
• Assist in building reports in Salesforce when applicable.

Desired Qualifications

Right to Work Requirements

This role is limited to candidates with indefinite right to work within the USA or Canada.

Compensation & Benefits (US Applicants Only)

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com.

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