Bilingual Customer Service Representative

Professional Recruiter at Kelly Services

Our well‑established client in Markham, ON, is looking for a Bilingual (French / English) Customer Service Representative to join their company in a permanent role.

RESPONSIBILITIES

• Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.).
• Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.
• Maintain confidentiality of client account information and other confidential information. Conduct work in a professional manner.
• Meet or exceed productivity and quality objectives established by the department as well as Customer Experience call audits.
• Use problem‑solving capabilities to effectively resolve any conflicts with clients, agents and / or brokers.
• Take and support phone enrolments.
• Ensure timely and accurate assignment of cases for resolution to the appropriate departments.
• Produce literature fulfillment and notes to the adjustors.
• To continue training / developing with all aspects of the job, product as well as procedures.

REQUIREMENTS

PERKS

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary / non‑traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Equal Opportunity Statement

Kelly is an equal‑opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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