Operations Specialist (20-month contract)

Operations Specialist (20-month contract)

Markham, ON, Canada Req #2400

Tuesday, March 5, 2024

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be.

With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work.

Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan.

If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization.

Join us with an open mind on the future of work!

This position is responsible for executing payment-related tasks that will support various internal and external operational groups.

The successful candidate’s primary responsibilities will include posting and investigating payments in an accurate and timely manner.

As well as maintaining relationships with external partners.

The Operations Specialist will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Accountabilities :

• Taking lead on daily activities for Enercare Finance Plan program, including customer calls and email communication
• Investigate and resolve customer escalations for Enercare Finance Plan and payment research inquiries, ensuring a high degree of customer focus
• Investigation into payment exceptions to ensure payment applied to correct account
• Processing and analysis of payment files to ensure accuracy of posting and adherence to payment
• Monitor and take action on customer inquiries for payment research and pre-authorized payment enrollments
• Assist in projects related to improvement current payment solutions
• Assist in projects related to process enhancements for Enercare Finance Plan
• Work closely with Revenue Assurance Analysts and Manager of Revenue Assurance
• Create and update all process documentation for accountabilities under this role
• Any other duties required to maintain service levels

Qualifications :

• BBA or equivalent post-secondary education
• Has minimum three years of experience with processing and investigating payments
• Has experience with Microsoft Excel and Microsoft Access
• Self-starter with strong interpersonal and conflict-resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi-task and work under tight timelines while communicating any challenges
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
• Flexibility to adapt to changing priorities

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law.

Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations.

All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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