Senior Business Support Analyst

ABOUT US

Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24 / 7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and / or vacation.

Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE  Reporting to the Projects Manager, Information Technology Services, this position is responsible for overseeing the daily operation of the Region’s Customer Relationship Management environment, leading projects, preparing reports and guidelines, contributing to strategic planning; and providing direction to vendors.

WHAT YOU'LL BE DOING

• Analyses user requirements and department technology needs, generating alternative approaches to information systems design.
• Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
• Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation, and implementation of systems.
• Identifies issues and consults with key partners to develop, select, and implement the most appropriate solutions.
• Recommends and implements future systems to enhance departmental productivity.
• Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
• Provides timely responses to departmental as hoc requests.
• Cultivates strong working relationships with key staff members in supported departments.
• Contributes to project planning and control by estimating and planning specific tasks, providing direction, guidance, and technical support to staff, assigning tasks with reasonable deadlines, and ensuring adherence to schedules.
• Co-ordinates assigned systems development and implementation activities, including the preparation of user requirement definitions, systems analysis, general and detailed design documents, to development prototyping, and implementation.

WHAT WE'RE LOOKING FOR  ​​​​​​​