365 CRM Functional Consultant
Title- : 365 CRM Functional Consultant
Location : - Remote
Lead functional workshops with customers, document requirements, and design appropriate solutions
Work with the Education Team to deliver and create super users and end users training, as needed
Help customers define and document processes when there are no processes in place
Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client’s organizational processes
Create and lead on functional and solution design and specification documents
Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
Interact with project and program managers to manage, report and mitigate risks and issues
Lead and deliver internal sessions on best practices and new functionality and features
Advise customers on best practices for CRM processes and user interface components
Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations
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