Medical Care Coordinator

Entity : WELL Health Clinic Network Inc.

Position : Medical Care Coordinator

Type : Full-time, Able to work Monday to Friday 8 : 00am to 5 : 00pm

Location : Calgary

Salary : $55,000 CAD

About the Company :

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL.

WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON.This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada.

Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of walk-in appointments, family medicine and women’s health clinics.

WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more.

The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes.

For more information about the companies, visit; www.well.company , wellclinics.ca

Position Summary :

We invite you to join a growing, dynamic, and always innovating team at INLIV as a Medical Care Coordinator! Our Medical Care Coordinators provide outstanding customer service and administrative assistance to our clients.

They are accountable to practitioners and provide support to the Medical Care Coordinator Team, when coverage is required.

This role reports to the Clinic Operations Lead.

What you will be doing :

We are seeking an administrative professional who is highly customer service orientated and provides excellent client experience.

Must have a minimum of 2 years' experience in a medical support role and be passionate about helping others.

• Support a team of health care providers and take initiative to anticipate the future needs of physicians and patients
• High level of communication (on the phone and in person), facilitating a strong patient / physician relationship
• Answer calls and contacting patients to notify them of all follow-up care
• Maintain and manage the schedule for patients and physicians
• Creating and maintaining up-to-date patient charts in the EMR
• Scan and link all incoming documents to patient charts in the EMR
• Secure and follow up regarding appointments for lab work, further diagnostic testing or specialist consultations
• Ensure consult replies have been reviewed
• Process prescription refill requests
• Manage examination room set-up and supplies
• Create invoices for services and submit billings
• EMR work desk management, data entry and file review
• Create a consistent outstanding patient experience

You have :

• Medical Office Assistant (MOA) certification
• Minimum of 2 years’ experience in a family medical clinic setting
• Proactive, able to work independently and take initiative
• Dedicated to an excellent patient experience, consistently demonstrating care and the highest level of service
• CHR-Input Health EMR experience is considered an asset
• Demonstrated dedication to the healthcare industry, and thorough understanding of medical terminology and concepts
• Ability to adapt to new technology and changing processes and procedures
• Team player attitude
• Excellent communication skills with both patient and team interactions
• Passion for helping others

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective.

We strive to create an inclusive workplace where differences are celebrated and fuel our success this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its Healthy Place to Work’ ESG strategy pillar.

Want Read more about us : https : / / stories.well.company /

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