Client Care Specialist - Wood Buffalo Animal Hospital

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join Wood Buffalo Animal Hospital?

A Supportive, Collaborative Team Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility And Work-Life Balance: We understand the importance of life outside of work. Our ideal candidate will be working a schedule of 40 hours per week Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Access: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Medical & dental insurance coverage for eligible team members
• Competitive Base Salary
• Medical & Dental Insurance
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare () is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.