Field Operations Specialist ( Network And System Admin )

What youre responsible for :

• Provide comprehensive end-user support across multiple Ontario locations including on-site visits as needed.
• Support users across Windows 11 iOS Android and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system ensuring timely resolution and adherence to service-level agreements (SLAs).
• Maintain and support both on-premise and cloud-based infrastructure including Azure Intune and other Microsoft services.
• Deploy image and configure desktops laptops and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs peripheral setup and software installations.
• Maintain network equipment adhering to IT standards across 40 sites in Ontario.
• Use remote diagnostic tools and internal / external knowledge bases to efficiently resolve technical incidents.
• Coordinate with third-party vendors for issue resolution beyond internal support capacity.
• Contribute to internal IT knowledge and support onboarding and training initiatives.
• Identify opportunities to enhance IT support services and recommend process improvements.
• Promote cybersecurity best practices and provide basic user guidance as needed

Qualifications : To join our team :

Skills & Attributes :

Other Requirements :

Additional Information :

What we offer!

This role offers a competitive compensation package with an annual salary range of $60000$80000.

Remote Work : No

Employment Type : Full-time

Key Skills

Network Administration,Network security,SQL,Active Directory,Access Points,LAN,Routers,Windows,Infrastructure,Project Management,Troubleshoot,PC,Setup,hardware,Technical Support

Experience : years

Vacancy : 1