Job Description
Job Summary
This position provides inbound telephone customer support and determines the nature of the call or inquiry. He / She communicates with internal / external customers on a daily basis via phone, fax, and email.
This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.
Responsibilities :
- Screens incoming calls.
- Keys data accurately within time specific deadlines into UPS systems.
- Checks and forwards legal documentation.
- Provides administrative support to Management team
Qualifications :
- Excellent communication skills
- Accurate typing speed of 40+ words per minute
- Ability to work in a fast-paced, high-pressure environment
- Availability to work flexible shift hours
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
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