Senior Site Reliability Engineer

Job Description

Job Description

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for an incredible Senior Site Reliability Engineer to join our SRE team. We aim to make reliability, security, and speed reinforce one another so that the platform becomes the engine of Relay’s growth. Your love of making high-impact decisions daily and desire to help shape the future of Relay is going to be crucial.

What You'll Be Doing

Join the team building and owning our production infrastructure and CICD pipelines (AWS, Kubernetes, PostgreSQL databases, Terraform, Terragrunt, Github Actions)

Review infrastructure change requests, and triage & fix high-risk security and privacy issues in infrastructure components

Build monitoring systems to dynamically assess the infrastructure health

Improve our data repositories (DB, data warehouse, datalake) posture : engine upgrades, zero-downtime migrations, privacy taggings

Partner with product teams to balance feature delivery with reliability constraints

Establish and maintain error budgets for core services

Provide guidance and mentoring for the rest of the team and help evolve Relay into a world-class security-oriented organization

Write runbooks and coordinate gamedays

Shape and mature Relay’s service ownership model by working closely with engineering teams to clarify operational responsibilities

Collaborate in leading incident response by driving fast mitigation, clear communication, and structured decision-making

Who You Are

You have experience as a site reliability engineer working with these technologies : AWS, Kubernetes, Datadog, GitHub, and GitHub Actions

You have experience owning observability initiatives (logging pipelines, Software Catalog, monitoring strategies, and incident management tooling)

You have various levels of experience with Terraform, Terragrunt, Node.js, Typescript

You have hands-on experience managing and optimizing databases such as Aurora RDS, PostgreSQL, DynamoDB, and ElastiCache

You have a strong security and operations mindset. We are looking for someone to help us continue building security into every aspect of our work - and is ready to be on-call for production issues

You are a team player. Our team is lean, high-impact, and deeply collaborative - we want someone who is always willing to pitch in and isn’t afraid to ask for help

You are curious. You keep yourself on the bleeding edge of infrastructure best practices

Bonus Points

Show us your home lab

Show us your Github profile!

Fintech / regulatory experience; Experience working in compliant environments such as SOC2 or PCI

Experience driving large reliability initiatives across your company

You’ve joined a company at its early stages and have seen it through scale

You have experience working in a fintech startup

Our Commitment to you

Competitive salary and meaningful equity : Relay employees are Relay owners, complete with equity and a competitive salary.

Comprehensive health benefits : enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

Flexible vacation and time off : every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.

Parental leave with top-up : we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents : birthing, non-birthing, and adoptive.

Hybrid work environment : we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.

Dog-friendly space : can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

Personal and professional growth : through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

Top-tier equipment : as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

Social connection : we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

The Interview Process

Stage 1 : A 45-minute Google Meet video call with a member of our Talent team

Stage 2 : A 45-minute Google Meet video call with the Hiring Manager

Stage 3 : A 45-minute Google Meet video call with a member of our leadership team

Stage 4 : A take-home case study followed by a 60-minute in-person presentation to members of our SRE team.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention : You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.

You crave autonomy : We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

You own your work : You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

You treat comfort as a red flag : You seek growth. When things feel too comfortable, you lean into change. You’re excited about  stepping into the unknown and navigating new terrain to create something better alongside your team.

You care about impact, not noise : You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.

You’re energized by complexity and ambiguity : You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

You seek out feedback : We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.

You’re here for more than a job : At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.

Our Promise

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

What’s Important to Us :

Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

Disclaimer : For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.