Service Coordinator

Job Description

Job Description

Salary : $70,000 - $90,000

About Corporate Networks :

A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to lives of our staff and clients. We believe in building true partnerships with our clients, grounded in trust, value, and a deep understanding of their business needs. Through our Stratos Managed Services and Surric Cloud platforms, we deliver dependable, purpose-driven technology solutions that support long-term growth and success.

General Description & Primary Role

As the Service Coordinator for Corporate Networks, you will be responsible for ensuring efficient utilization of technical resources for service delivery and customer satisfaction. This role demands the ability to juggle competing priorities while collaborating closely with the technical team to drive operational efficiencies, uphold service quality, and maximize agreement profitability. In addition to planning and coordinating daily workloads, monitoring progress, and performing quality assurance, you will serve as the face of the company and the main point of contact for clients, maintaining a strong focus on both client experience and organizational objectives.

Responsibilities by Function

Service Delivery / Coordination

• ensure accuracy in client information, request, priority and agreement allocation
• Scheduling technical workload daily to the appropriate technician based on priority and skill set needed
• Proactively manage project workloads and timelines to ensure deadlines are met.
• Forecasting project workload and planning
• Monitoring schedules and workload for efficiency, escalations and priorities
• Escalating issues to the Service Manager as needed

Customer Service

Quality Assurance

Qualifications : Personal :

Technical :

Education and Experience Requirements :

Compensation and Benefits :