Financial Services Representative (Hybrid)

Attendance Hybrid Job number 23591 Category Support Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 22-Nov-2024 Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Advisory services, Mortgage products

A career as a Financial Services Representative in Financing at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Mortgage Development Managers in all their administrative activities concerning mortgage financing. It’s also a way to make a difference for our clients at a key moment in their lives.

Your job :

• Provide exceptional customer service and optimize interactions with MDMs' clients regarding the technical, administrative and operational aspects of their mortgage files.
• Closely monitor client files with partners to make sure activities are carried out efficiently.
• Support the team in resolving problems and analyzing data involving client satisfaction.
• Make sure the processes used are compliant, that new features are implemented and that any corrections required are made to all transactions.
• Ensure adherence to compliance and risk management rules.

Your team :

You’ll be part of a team that stands out for its strong collaboration. You’re known for your empathy and open-mindedness. You’ll have the opportunity to develop your skills through training, hands-on learning and discussions with your partners. This position reports to the Residential Financing Manager.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work / life balance, and flexible leave that you can take when it's important to you.

Prerequisites :

Languages : French

Skills

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Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Humility Initiative Learning Agility Resiliency Teamwork Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.