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Customer Support Specialist
Customer Support SpecialistAdecco Canada • Brampton, Ontario, CA
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Customer Support Specialist

Customer Support Specialist

Adecco Canada • Brampton, Ontario, CA
1 day ago
Job type
  • Full-time
  • Permanent
  • Temporary
  • Quick Apply
Job description

Adecco is currently hiring a full-time highly motivated and customer-focused individual to join our client's team as a Customer Support Specialist . In this role, you will provide exceptional service to clients using our Nonstop platform, ensuring timely, accurate, and professional support. This role requires you to be a strong communicator, proactive problem-solver, and eager learner who enjoys working with evolving software technologies and frameworks.

  • Pay Rate : $72,000 - $80,0000 / year (based on experience)
  • Location : Mississauga - Hybrid (3 days in office 2 remote)
  • Shift : Monday to Friday | 9 : 00am - 5 : 00pm
  • Job type : Permanent| Full-time
  • Vacancy Status : This posting is for an existing vacancy .

Here's why you should apply :

  • Competitive salary and benefits package.
  • Hybrid work model (3 days in-office, 2 days work-from-home).
  • Comprehensive training on the Nonstop product portfolio.
  • Opportunities for growth and advancement within a supportive, innovative team.
  • A collaborative and inclusive work culture that encourages continuous learning and development.
  • Responsibilities :

  • Deliver exceptional customer support by addressing inquiries and resolving client issues promptly and professionally.
  • Communicate clearly and effectively with clients through email, phone, and other channels, ensuring timely and concise follow-up.
  • Manage, track, and document customer interactions to ensure efficient resolution and high customer satisfaction.
  • Collaborate with internal technical and product teams to troubleshoot and resolve software or platform-related issues.
  • Participate in comprehensive training to develop deep expertise in our Nonstop product portfolio.
  • Maintain accurate and detailed records of client interactions, issues, and resolutions within our tracking systems.
  • Identify opportunities for process improvement and contribute recommendations to enhance customer support workflows.
  • Qualifications :

  • Strong communication skills (verbal and written), with the ability to explain technical concepts clearly.
  • Experience in customer support, technical support, or a client-facing role is an asset.
  • Ability to quickly learn and adapt to new software platforms, tools, and frameworks.
  • Interest in learning new programming languages or technical concepts.
  • Strong problem-solving skills with a customer-first mindset.
  • Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
  • Ability to work collaboratively across teams in a fast-paced environment
  • Mu st be legally eligible to work, and reside in Canada
  • Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

    At Adecco our purpose is simple : to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

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    Customer Support Specialist • Brampton, Ontario, CA

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