Adecco is currently hiring a full-time highly motivated and customer-focused individual to join our client's team as a Customer Support Specialist . In this role, you will provide exceptional service to clients using our Nonstop platform, ensuring timely, accurate, and professional support. This role requires you to be a strong communicator, proactive problem-solver, and eager learner who enjoys working with evolving software technologies and frameworks.
- Pay Rate : $72,000 - $80,0000 / year (based on experience)
- Location : Mississauga - Hybrid (3 days in office 2 remote)
- Shift : Monday to Friday | 9 : 00am - 5 : 00pm
- Job type : Permanent| Full-time
- Vacancy Status : This posting is for an existing vacancy .
Here's why you should apply :
Competitive salary and benefits package.Hybrid work model (3 days in-office, 2 days work-from-home).Comprehensive training on the Nonstop product portfolio.Opportunities for growth and advancement within a supportive, innovative team.A collaborative and inclusive work culture that encourages continuous learning and development.Responsibilities :
Deliver exceptional customer support by addressing inquiries and resolving client issues promptly and professionally.Communicate clearly and effectively with clients through email, phone, and other channels, ensuring timely and concise follow-up.Manage, track, and document customer interactions to ensure efficient resolution and high customer satisfaction.Collaborate with internal technical and product teams to troubleshoot and resolve software or platform-related issues.Participate in comprehensive training to develop deep expertise in our Nonstop product portfolio.Maintain accurate and detailed records of client interactions, issues, and resolutions within our tracking systems.Identify opportunities for process improvement and contribute recommendations to enhance customer support workflows.Qualifications :
Strong communication skills (verbal and written), with the ability to explain technical concepts clearly.Experience in customer support, technical support, or a client-facing role is an asset.Ability to quickly learn and adapt to new software platforms, tools, and frameworks.Interest in learning new programming languages or technical concepts.Strong problem-solving skills with a customer-first mindset.Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.Ability to work collaboratively across teams in a fast-paced environmentMu st be legally eligible to work, and reside in CanadaAre you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple : to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
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