Manager, Small Business Credit Cards

Address:

Reporting to the Senior Manager of Small Business Credit Cards the Product Manager - Small Business Credit Cards will lead the product management product line strategy and performance for all BMO Small Business credit cards.

Key Accountabilities:

• Support the product management financial performance and strategic planning for the BMO Small Business credit card portfolio ensuring alignment with the overall BMO Cards business strategy and integration into BMOs overall Business Banking strategy. Support recommendations based on an in-depth understanding of the business/group. Identifies emerging issues and trends to inform decision-making.
• Develop business cases for campaigns / initiatives by identifying needs analyzing potential options and assessing expected returns on investment.
• Provide recommendations on product lifecycle.
• Manage the periodic planning process for business drivers
• Support key initiatives relating to new product launches and product refreshes working closely with technical and IT teams to develop and prioritize requirements while delivering an exceptional customer experience.
• Partner with Marketing Finance Credit Risk Analytics and other business units within the Cards business and across the enterprise in the execution of product initiatives.
• Champion the voice of the customer working closely with internal and external teams to collect market & customer research/insights that drive product process and customer experience improvements
• Lead mobilization of customer insights across BMO develop customer journeys and increase adoption of self-service tools (e.g. online banking mobile app and other digital engagement features).

Qualifications:

Knowledge & Experience

• Strong track record delivering results in ambiguous and challenging situations
• 4-6 years Financial Services experience Product experience is an asset
• Minimum undergraduate university degree an MBA or other post-graduate degree or equivalent industry related experience preferred

Skills

• Strategic thinker who can develop and execute near-term and long-term strategies and roadmaps
• Proven ability to build relationships with partners and colleagues across different business units and groups
• Proven ability to influence without authority and drive change
• Able to think like a customer and design the right customer experience
• Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives
• Excellent business acumen and financial analytic and business casing skills
• Very strong communication skills (oral and written) with ability to frame and effectively communicate complex problems
• Excellent strategic storytelling and problem-solving skills
• Team-oriented collaborative and flexible
• Strong time management and project management skills

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.