Media Quality and Support Specialist

Company Overview:
DanceBUG is the world's top dance media production company, capturing and preserving memories for dancers, studios, and competitions worldwide. Through innovative technology and a dedication to exceptional service, we bring high-quality, professional media to the dance community. If you’re tech-savvy, detail-oriented, and passionate about media production, this remote position might be the perfect fit for you!

Position Overview:
The Media Quality & Support Specialist plays a key role in ensuring the quality and integrity of DanceBUG’s media. From validating and processing dance videos and photos to providing technical support to our in-field photographers and videographers, you’ll ensure every piece of media meets our high standards. Using custom software, you’ll troubleshoot, monitor, and deliver quality content with quick turnaround times.

Key Responsibilities:
Media Management & Quality Control

• Ingest, validate, and organize video and photo data from dance competitions and recitals.
• Use custom software to label, set in/out points, convert, and upload media files.
• Perform quality assurance to ensure all media meets specifications for video codecs, bitrates, and compression.

Remote Technical Support

• Serve as the primary contact for in-field photographers and videographers, providing support via Slack and phone.
• Use TeamViewer and other remote tools to troubleshoot and resolve equipment or software issues on location.
• Monitor live streams for quality and ensure smooth, timely starts.

Data Handling & Organization

• Efficiently manage data transfers, FTP uploads, and file organization for easy access and retrieval.
• Address and resolve data entry issues to maintain database integrity.

Qualifications:
Media & Technology Skills

• Solid knowledge of video, audio, and photo formats, including file conversions and compression settings.
• Basic familiarity with camera operations (Canon XA15 and DSLRs preferred) and experience with video editing software (Adobe Premiere a plus).
• Strong proficiency with software tools such as Slack, TeamViewer, Microsoft Office, Teams, and SharePoint.

Technical Support Abilities

• Strong communication skills for assisting in-field staff with troubleshooting in real time.
• Ability to diagnose and resolve media equipment issues and software problems.
• Reliable high-speed internet connection to support frequent file transfers and content uploads.

Detail-Oriented & Organized

• Exceptional attention to detail and ability to handle time-sensitive tasks under pressure.
• Highly organized with a strong ability to prioritize and meet deadlines.

Why Join DanceBUG?
DanceBUG is a leader in the dance media industry because we’re passionate about the communities we serve and the memories we preserve. Join our team to help deliver exceptional media and service to dancers and their families around the world!

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