Customer Service and Sales Representative - for Telecom Client
We are a dynamic group of business professionals! We operate the same way athletes do on a competitive sports team our core values being leadership, integrity, teamwork, and accountability.
As a business, we highlight customer focus. Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.
Responsibilities : Receives and processes customer purchase orders Enters orders received on a provided tablet Enters electronic, paper, and manual orders online Verifies and confirms customer orders and delivery expectations Quotes prices according to uniform pricing strategy and current market pricing Track order exceptions and maintain them as needed Sales with Preferred Customers Direct Customer Service with new and current customers Teamwork : collaborates with team members Seeks good communication and cooperation within our organization Coordinates all routine aspects of customer orders, requests, and inquiries Identifies and uses internal resources as needed to complete tasks Supports team goals Is receptive / flexible / adaptable to change Understands competitors and their service offerings Requirements : Customer service, customer solutions and / or sales experience Leadership role without formal authority Effective decision making Displays effective interpersonal & communication skills (internal / external) Delivers timely and accurate information to customers & internal business partners both verbally and in writing Achieves mutual understanding by summarizing & reviewing agreements Actively listens Demonstrates understanding of our client's products and services Recognizes and responds to new / additional opportunities at existing customers Reliable transportation to the onsite location (possession of a personal vehicle is highly preferred) Education / Training : Bachelor’s degree preferred Customer Service experience preferred The right candidate is local to the area and must have reliable transportation to and from the office daily. Powered by JazzHR
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