Service Manager

Timmins Hyundai is seeking an Automotive Service Manager to lead our expanding service team in order to meet the needs of our growing customer base .

Responsibilities :

• Ensure high quality service and repairs areprovided to customers.
• Manage the Service Department to achievesales, profits, and efficiency by maximizing production, controllingcosts, marketing, building a clientele and establishing solid employeerelationships.
• Direct and schedule activities of all staff.
• Forecast goals and objectives for thedepartment and endeavor to meet them.
• Monitor the flow of work in the ServiceDepartment and intervene as required to ensure work is completed properly.
• Maintain service records and reportingprocedures required by the manufacturer and general management.
• Observe repair order trends, such as number ofrepair orders completed, number of items per repair order, and dollarsales per repair order.
• Plan, analyze and manage shop capacity and howdepartment skills match customer requirements.
• Ensure that customers’ service files arecurrent and readily available.
• Review completed jobs for quality controlpurposes.
• Act as liaison with factory representatives.
• Motivate, guide, and evaluate performance ofservice department staff.
• Provide technical knowledge to employees, asrequired.
• Follow all company and manufacturer policies,directives, and procedures.
• Ensure staff compliance with required healthand safety regulations.
• Perform any other duties as required.

Qualifications :

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