Join Our Team
We’re looking for a guest whisperer at Gateway. If this sounds like you, apply for this exciting opportunity at Cascades Casino Resort.
Description
Position : Guest Service Representative (Casual) – Rate : $19.14 / hour
Benefits
- Full benefits package for full‑time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
Meet, greet and assist guests, answer inquiries, and provide solutions for any concernsProvide information on current and upcoming events and promotionsExplain and enroll customers in the rewards loyalty programAssist in implementing on‑site events, promotions and entertainment initiativesQualifications
Minimum one year of experience in a related fieldProven high level of customer serviceOrganizational, interpersonal, analytical and communication skillsIntermediate knowledge of computer programs and mathematical skillsAbility to obtain registration with provincial gaming regulatory bodyFriendly and personable energy and a willingness to go the extra mile for guestsExcellent communicator, comfortable talking to guests about events and promotionsAble to juggle multiple tasks, manage time efficiently, and thrive in a fast‑paced environmentPatient, positive demeanour with everyone you meetWhy Work With Us?
Gateway celebrates and empowers our team members. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations.
Apply Now!
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Gateway is a proud equal opportunity employer … If you require accommodation … please let us know.
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