Guest Services RepresentativeGateway Casinos and Entertainment Limited • City of Langley, Metro Vancouver Regional District, CA

Guest Services Representative

Gateway Casinos and Entertainment Limited • City of Langley, Metro Vancouver Regional District, CA

30+ days ago

Job type

Full-time

Job description

Join Our Team

We’re looking for a guest whisperer at Gateway. If this sounds like you, apply for this exciting opportunity at Cascades Casino Resort.

Description

Position : Guest Service Representative (Casual) – Rate : $19.14 / hour

Benefits

Full benefits package for full‑time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities

Key Responsibilities

Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns

Provide information on current and upcoming events and promotions

Explain and enroll customers in the rewards loyalty program

Assist in implementing on‑site events, promotions and entertainment initiatives

Qualifications

Minimum one year of experience in a related field

Proven high level of customer service

Organizational, interpersonal, analytical and communication skills

Intermediate knowledge of computer programs and mathematical skills

Ability to obtain registration with provincial gaming regulatory body

Friendly and personable energy and a willingness to go the extra mile for guests

Excellent communicator, comfortable talking to guests about events and promotions

Able to juggle multiple tasks, manage time efficiently, and thrive in a fast‑paced environment

Patient, positive demeanour with everyone you meet

Why Work With Us?

Gateway celebrates and empowers our team members. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations.

Apply Now!

Follow us on our social media pages!

Gateway is a proud equal opportunity employer … If you require accommodation … please let us know.

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Guest Service Representative • City of Langley, Metro Vancouver Regional District, CA

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