Reporting to the Campus Manager and utilizing a service excellence approach, this position provides Welcome Centre services for the College and is the first point of contact for students, prospective students, college staff and members of the public.
Main Duties and Responsibilities
Provides Welcome Centre support to students, staff and / or guests by :
- Taking a proactive, professional, caring and informed approach to greeting students, staff and visitors to the College, both in-person and over the phone
- Being knowledgeable about College services and making the appropriate service connections
- Remaining up-to-date and knowledgeable about College courses, programs and college services, including dates and deadlines, application requirements, admission processes, Student Access and Support Services, Financial Aid, college website navigation, student forms, etc
- Providing detailed information about the College, its activities and general policies
- Responding to general inquires in person and over the phone and providing alternative information sources such as the College website
- Distributing incoming mail; prepares outgoing mail and posting notice of course cancellations as required
- Responding to web inquiries (info@selkirk.ca) and requests for assistance from students, staff and the public
Provides support to the Campus Manager by :
Providing support for key checkout systemsProcessing requests for internal and external room bookings and entering information into SRS systemSwitchboard back-up / assistance as required and monitoring activities and ensuring college property is securedCommunicating with Campus Manager, Custodial and Maintenance as requiredPreparing timesheets for Castlegar Campus Management PPWC staffProvides support to SAS and Student Services by :
Scheduling invigilator call outs and preparing timesheets and providing production support to electronic document services in peak periodsProviding backup support in maintaining off-campus housing list and responding to student requests for timetables and course outlinesProvides support to Event Services by :
Providing administrative and word processing support to the Event Coordinator for eventsBooking required services - including space, maintenance, catering, ITMaintaining currency of information and event calendars on College website and maintaining event tracking spreadsheetsPerforms project work and other related duties as assigned by supervisor.
Skills, Knowledge, and Abilities
Strong customer service, communication, and conflict resolution skillsProficiency in Med Access, SRS, Windows and MS Office Suite (including Word, Excel and email)Experience in Admissions / Registration processesExcellent written and verbal communication skillsExcellent interpersonal, collaboration and attention to detail skillsExcellent time management, organization and prioritization skills as well the ability to work independently and as a member of a teamEducation and Experience
High School graduation, plus completion of a 1- year Office Administration program or equivalent business certificate programMinimum 1-2 years’ administrative experienceThis is a regular, full-time (100%) position, commencing approximately January 26, 2026. Salary will be Pay Grade 5, $29.47 per hour in accordance with the PPWC Collective Agreement.
Please be advised that only job postings listed on the official Selkirk College Careers page at careers.selkirk.ca, or on designated Selkirk College bulletin boards, should be considered current and active. Third-party recruitment websites may display outdated or expired postings without the knowledge or authorization of Selkirk College.
To ensure your application is considered, you must apply directly through the Selkirk College Careers page.