Functional Lead, Implementation

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The DB Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive DB pension administration solution for large public sector clients.

Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

Here’s the impact you’ll make and what we’ll accomplish together

In this role, you will be an efficient leader who drives the successful delivery of the Ariel EAS solution to our clients. You will manage a multidisciplinary implementation team and take overall accountability for delivering high-quality solutions that meet client expectations within planned deadlines. You'll serve as the bridge between our clients and product development team, ensuring that client needs are understood and met while managing project scope, priorities, and risks. This is a leadership position where you'll not only deliver solutions but also coach and develop your team members.

What’s in it for you

100% work from home arrangement with travel requirements for essential meetings

Long-term, enterprise-level project engagement with direct client interaction

Leadership opportunity to manage multidisciplinary teams and drive innovation

Comprehensive customizable benefits package to suit your unique needs and lifestyle

Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work / life balance

Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan

Generous mental health support account to cover the cost of therapy / counseling sessions

What you'll do

Present and promote the Ariel EAS software solution to clients, representing their needs to the Product Development team

Coordinate implementation teams and collaborate with Project Managers to ensure seamless delivery

Manage priorities and ensure high-value deliverables that meet client expectations

Plan and control project scope based on contract requirements and maintain the Requirements Traceability matrix

Identify and mitigate risks, providing proactive solutions to problems as they arise

Stay informed of new product developments and incorporate them into strategic decision-making

Provide concise requirements for custom gaps to the product team

Lead the transition to the support team and ensure clients fully understand the delivered solution

Facilitate knowledge transfer within the team and propose innovative improvements to existing processes

You have

Minimum 7 years of experience in a relevant area, such as workflow management system implementation, or administrative process automation

Proven experience managing multidisciplinary teams and delivering complex software solutions

Strong understanding of enterprise software implementation and project management principles

Experience coordinating with cross-functional teams including project managers and product development teams

Experience presenting technical solutions to clients and stakeholder

Strong English language proficiency with the ability to speak and present effectively to clients

Availability to travel up to 20% as needed for client meetings and project requirements

What you bring

Strong decision-making skills in uncertain and risky situations

Ability to influence people both internally and with clients, with the assertiveness to decline requests that jeopardize project success

Excellent communication skills with the ability to use technical terminology appropriately and adapt your style based on audience understanding

Consistently positive attitude that fosters team engagement and motivation

Coaching mindset with a commitment to continuous resource development

Innovative thinking with the ability to propose improvements to existing processes

Nice to Have

Experience with pension administration software systems

Bilingualism would be considered an asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

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