Practice Lead

Transcounts is a fast‑growing accounting firm based in Langley, BC. We specialize in outsourced bookkeeping, fractional Controller / CFO, payroll, and tax services to small and mid‑sized businesses across Canada and the USA.

The Practice Lead (PL) is a delivery and people‑leadership role at Transcounts. You’ll manage 15–25 small business clients, owning their accounting operations end‑to‑end with a strong focus on accuracy, compliance, and customer experience.

This role owns 100% of client communication (under‑24‑hour email response from day one). You’ll start with new client onboarding, then manage a 3–4 member remote bookkeeping team, while owning quality, timelines, reporting, and the client tech stack.

As you scale to 20+ clients and a 3+ member team, you can progress into the Practice Manager or Fractional Controller track. eCommerce experience is strongly preferred.

Key Responsibilities

Onboarding

• Own onboarding, including tech‑stack setup and historical data review.
• Plan and execute catch‑up bookkeeping (6 months–3 years). Convert onboarding clients into clean, repeatable monthly workflows.
• Maintain real‑time communication and weekly progress updates.

Delivery & Quality

Perform full quality reviews and ensure zero‑miss compliance (GST / PST / HST).

Team Collaboration

Customer Experience

Career Progression

Compensation & Benefits

Must Have (skills, Requirements, And Knowledge)

Interview Process

What Transcounts Offers

Any questions, please reach out toHR@transcounts.com

Skills : bookkeeping,public practice,xero,qbo

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